It's the bane of modern marketing. Any product can be replicated or reverse-engineered. Any service can be copied, leaving only execution as a true difference (which comes after the point of decision).
In short, people see less difference between competing offers than ever, but that doesn't mean that they're not looking. Search engines and social media sites empower everyone to take charge and figure out their own choices, regardless of your claims and positioning.
With consumers, your prospect may be aware of your advertising, or completely tuned out — but they're making choices on their own terms regardless. If you're not showing up during the prospect's self-determined buying journey, you're not in the game. But if you are showing up via content, you've got a chance to tell a truly different story.
Your winning difference is the reason people do business with you and not someone else — it sets you apart and makes you the only real choice for the right people. And you reflect that difference with your content marketing.
Which begs the question — how do you find your winning difference? Today I'll give you three different five-minute exercises that will shake loose an idea that works for your content marketing efforts.
The Show Notes
- This episode of Unemployable is brought to you by StudioPress Sites. Until Friday April 28, 2017 get your First Month Free, plus a No Charge Migration when you sign up through this link: StudioPress.com/FM
- Fascinate, Revised and Updated: How to Make Your Brand Impossible to Resist
- Play Bigger: How Pirates, Dreamers, and Innovators Create and Dominate Markets
- Rate Unemployable at iTunes
How to Find Your Winning Difference
Brian Clark: In the 1920s, Schlitz beer went from fifth in the market to a tie for first. All because a sharp copywriter named Claude Hopkins highlighted their water purification process in an advertisement.
Never mind that all beer companies used the same process. No one had told that story before.
Advertisers became more astute after that point, which led to the development of the unique selling proposition by a guy named Rosser Reeves. This was the beneficial feature of a product or service that the competition would not — or could not — offer.
As these types of unique features became scarcer due to even greater competition, more products and services became indistinguishable. The winning difference became purely psychological, thanks to mass media message positioning in the minds of prospects.
I'm Brian Clark, and this is Unemployable, the show that provides smart strategies and tips for freelancers and entrepreneurs.
On the psychological front, take fiberglass insulation, a near perfect example of a manufactured commodity. And yet, Owens Corning became the market leader by focusing their messaging on the fact that their insulation was pink.
Fast forward to today, more than 20 years into the commercial web. Any product can be replicated or reverse engineered. Any service can be copied, leaving only execution as a true difference (which comes after the point of decision).
In short, people see less difference between competing offers than ever, but that doesn't mean that they're not looking.
Search engines and social media empower everyone to take charge and figure out their own choices, regardless of your claims and positioning.
With consumers, your prospect may be aware of your advertising, or completely tuned out — but they're making choices on their own terms regardless.
If you're not showing up during the prospect's self-determined buying journey, you're not in the game. But if you are showing up via content, you've got a chance to tell a truly different story.
Just like the water purification story made people feel differently about Schlitz in the 1920s, effective content marketing makes people feel differently about you and your offer.
Even if they don't see a difference initially, you'll get the shot at proving you truly are different in a meaningful way.
As Sally Hogshead says, different is better than better. The authors of the recent positioning book Play Bigger agree, making the case that you should create a unique category rather than trying to compete within an existing category.
Your winning difference is the reason people do business with you and not someone else — it sets you apart and makes you the only real choice for the right people. And you reflect that difference with your content.
Which begs the question — how do you find your winning difference? Try each of these five-minute exercises and see if they don't shake loose an idea that will work for your content marketing efforts.
Remember that content consumers don't go to just one blog, subscribe to just one site, or buy just one product. They want anything and everything about the topic they love.
That means your positioning doesn't have to beat everyone else out. It simply has to appeal to your target audience in a way that's unique from the others.
The Crossroads Approach
First up is the Crossroads approach.
To create a crossroads difference, take two seemingly unrelated ideas and bring them together. Copyblogger was created from the crossroads approach through the intersection of copywriting and content, plus the idea that you should use content to sell products and services rather than advertising.
This made the site a complement to other sources of blogging information, but for a time, it was completely unique. Then the content marketing industry took off.
This is how many movies are crafted and pitched.
For example, the hit film Speed was famously pitched as “Die Hard on a bus.” Clueless is Jane Austen's Emma set in 1995 Beverly Hills.
You can create a crossroads USP by taking something well-known and presenting it to a new audience. There are intersections between travel and personal growth, or screenwriting concepts and digital marketing, and many other crossroads concepts
You're looking for two roads that are different enough that you create some energy, but not so different that you can't realistically bring the roads together.
So “The Complete Guide to Flower Arrangement for NFL Players” probably won't find an audience.
The Metaphor Brand Difference
Next, let's look at the Metaphor brand difference.
Sometimes you can find an overarching metaphor that will snap everything into place. For example, in addition to the crossroads difference at the intersection of travel and personal growth, the title of my email newsletter Further and the tagline “keep going” are both metaphors that represent personal growth itself.
Or take one of my favorite metaphor brands, Duct Tape Marketing by John Janstch. John offers something you can find in lots of places — marketing advice for small businesses.
But the “duct tape” metaphor reveals a lot. It tells you the approach is practical, effective, and not terribly fancy. It probably skews slightly toward men, but not exclusively. It can be interpreted many different ways. And it doesn't take itself too seriously.
No one's ever going to confuse Duct Tape Marketing with a site called Marketing for Hippies or Mass Control Marketing.
With this approach, you can create your own USP just by using a metaphor to define the market, the approach, and the angle. You want the right people to instantly understand what you're all about — and that's incredibly powerful when you make it happen.
The Persona-Driven Difference
Finally, there's the Persona-Driven difference.
If all else fails and you can manage to be reasonably interesting, your USP can simply be … you. As Scott Stratten once tweeted, “If you are your authentic self in your business, you have no competition.”
Seth Godin, Martha Stewart, Tony Robbins, Cal Worthington, Erika Napoletano, and Gary Vaynerchuk have all created persona-driven brands.
They started with something fairly ordinary (business advice, housekeeping tips) and made it extraordinary through the force of their personality, their passion, and their individual expression.
To some degree, this can seem limiting — the business is always tied to you. But each of those people has learned to partner and delegate in order to create companies that go far beyond a single individual.
(You don't really think Martha Stewart plants all those tulips herself, do you?)
If you're going to create a persona-driven USP, you'll need to keep showing up. It's your job to stand front and center and say something interesting. You'll provide the voice and flavor for your content.
And don't think you have to have a “shock jock” personality for the persona-driven USP to work for you.
For example, Darren Rowse of Problogger and Digital Photography School is a soft-spoken, helpful gentleman.
Chris Brogan will take time to help you no matter what he's doing. And they've both created successful businesses by focusing on what they care most about and how they could help others.
At the end of the day, the only reason you need a USP at all is to answer one simple question. Why you?
Why should anyone read your content? Why should anyone buy your product or retain your services? What do you have to offer that makes it worth anyone's time and/or money?
It can be a painful question, but it doesn't have to be one that ties you in knots for weeks on end.
Keep it simple, and keep moving forward. The strongest difference on earth won't help you if you don't back it up with all the other actions that create success for a business.
That's it for today. Thanks for listening, and keep going.